Your search returned 20 results.

Sort
Unhighlight Highlight
Select all Clear all
Select titles to:
Results
1.
Service management and marketing : customer management in service competition / Christian Gr.nroos by
  • Gr.nroos, Christian
Edition: 3rd ed.
Publication details: England : John Wiley & Sons, 2007
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 G76 2007.

Place hold Add to cart
2.
The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doane, Rose D. Sloat. by
  • Doane, Darryl S
  • Sloat, Rose D
Publication details: New York : AMACOM, 2005
Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR HF 5415.5 D63 2005, ...

Place hold Add to cart
3.
Developing countries and services trade : chasing a black cat in a dark room, blindfolded / Chakravarthi Raghavan by
  • Raghavan, Chakravarthi
Publication details: Manila : IBON Foundation, 2006
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9989 R34 2006.

Place hold Add to cart
4.
Total global strategy II : updated for the internet and service era / George S. Yip. by
  • Yip, George S
Publication details: Upper Saddle River, N.J. : Prentice Hall, 2003
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 62.4 Y57 2003.

Place hold Add to cart
5.
Essentials of services marketing / K. Douglas Hoffman, John E. G. Bateson. by
  • Hoffman, K. Douglas
  • Bateson, John E. G
Series: The Dryden Press series in marketing
Edition: 2nd ed.
Publication details: Fort Worth : Harcourt College Publishers, 2002
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 H64 2002.

Place hold Add to cart
6.
Market leadership strategies for service companies : creating growth, profits, and customer loyalty / Craig Terrill and Arthur Middlebrooks. by
  • Terrill, Craig
  • Middlebrooks, Arthur
Publication details: Lincolnwood, Ill. : NTC Business Books, 2000
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 T47 2000.

Place hold Add to cart
7.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
  • Zeithaml, Valarie A
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Edition: 4th ed.
Publication details: Boston : McGraw-Hill/Irwin, 2006
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 Z45 2006.

Place hold Add to cart
8.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
  • Lovelock, Christopher H
  • Wirtz, Jochen
Edition: 6th ed.
Publication details: Singapore : Pearson, 2007
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.13 L68 2007.

Place hold Add to cart
9.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
  • Fitzsimmons, James A
  • Fitzsimmons, Mona J
Edition: 5th ed.
Publication details: Boston : McGraw-Hill, 2006
Availability: Items available for loan: Manila Tytana Colleges Library (3)Call number: CIR HD 9980.5 F58 2006, ...

Place hold Add to cart
10.
Services marketing : concepts, strategies and cases / K. Douglas Hoffman, John E.G. Bateson. by
  • Hoffman, K. Douglas
  • Bateson, John E. G
  • Hoffman, K. Douglas. Essentials of services marketing
Edition: 3rd ed.
Publication details: Mason, OH : Thomson /South-Western, 2006
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 H64 2006.

Place hold Add to cart
11.
Services marketing management : a strategic perspective/ Hans Kasper, Piet van Helsdingen, Mark Gabbott. by
  • Kasper, Hans
  • Gabbott, Mark
  • Helsdingen, Piet van
Edition: 2nd ed.
Publication details: Chichester, West Sussex : John Wiley & Sons, 2006
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 K37 2006.

Place hold Add to cart
12.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
  • Johnston, Robert
  • Clark, Graham
Edition: 2nd ed.
Publication details: Harlow, England ; New York : FT/Prentice Hall, 2005
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 J64 2005.

Place hold Add to cart
13.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
  • Fitzsimmons, James A
  • Fitzsimmons, Mona J
Edition: 7th ed.
Publication details: Boston : McGraw-Hill, 2011
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 F58 2011.

Place hold Add to cart
14.
The service culture handbook : a step-by-step guide guide to getting your employees obsessed with customer service / Jeff Toister by
  • Toister, Jeff
Publication details: USA : [Publisher not identified], 2017
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 T65 2017.

Place hold Add to cart
15.
No cover image available
A home for the modern travellers / Monique Buensalido by
  • Buensalido, Monique
Series: Leisure + Adventure Travel. 5, page 32-33
Publication details: October-November 2013
Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1).

Add to cart
16.
Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons by
  • Bordoloi, Sanjeev
  • Fitzsimmons, James A
  • Fitzsimmons, Mona J
Edition: 9th ed.
Publication details: New York, NY : McGraw Hill, 2019
Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 9980.5 B67 2019.

Place hold Add to cart
17.
No cover image available
Hotel revival / Paul Miranda, Angelo Comsti by
  • Miranda, Pau
Series: F&B Report. 15 : 3, page 35-37
Publication details: 2017
Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1).

Add to cart
18.
No cover image available
The hostel experience / Maan D'asis Pamaran by
  • Pamaran, Maan D'asis
Series: F&B Report. 15 : 3, page 46-49
Publication details: 2017
Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1).

Add to cart
19.
No cover image available
Making it in Manila / Alyosha Robillos by
  • Robillos, Alyosha
Series: F&B Report. 15 : 3, page 57-59
Publication details: 2017
Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1).

Add to cart
20.
No cover image available
You're welcome / Maan D'Asis Pamaran by
  • Pamaran, Maan D'Asis
Series: F&B Report. 14 : 2, page 63-65
Publication details: 2016
Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1).

Add to cart
Pages
Manila Tytana Colleges Library | Metropolitan Park, Pres. Diosdado Macapagal Blvd., Pasay City, 1300
Tel.(+63-2) 859-0826 | E-mail library@mtc.edu.ph