Creating a great patient experience : improving care with food and nutrition services / Christina Rollins, Stephanie Dobak

The goal of every hospital is to optimize patient health. However, hospitals also must provide a great patient experience to secure future business and referrals. Patient dining, retail foodservice operations, and the integration of registered dietitian nutritionists (RDNs) within the interdisciplinary care team are all important components of the overall patient experience. We review the roles of the clinical RDN and foodservice staff in optimizing patient satisfaction. Information regarding nutrition plan of care, diet order entry, patient-specific education, retail foodservice operations, and an open system model for creating a great patient dining experience are included.

Nutrition.