Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008.Edition: 3rd edDescription: xxiii, 287 p. : ill. ; 24 cmISBN:- 9780873897433
| Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Manila Tytana Colleges Library CIRCULATION SECTION | CIR HF 3415.335 H39 2008 (Browse shelf(Opens below)) | Available | 032889 |
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| CIR HF 1418.5 R63 1998 The economics of international integration / | CIR HF 1604 D36 2007 Dancing with giants : China, India, and the global economy / | CIR HF 30.4 M85 2017 Business research methods / | CIR HF 3415.335 H39 2008 Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / | CIR HF 3657.4 E36 2008 Fundamental managerial accounting concepts / | CIR HF 4026 C67 2015 Corporate finance / | CIR HF 415.35 S65 2006 Marketing : real people, real choices / |
Includes bibliographical references and index.
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