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Adopting East Asian cultures and themes in hotel branding : a study of the M. Mandarin / Justine Matthew Pang

By: Series: Asia Pacific Journal of Tourism Research. 25 : 10-12, 1085-1097 Publication details: October-December 2020Content type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
Subject(s): Summary: The M. Mandarin hotel has capitalised on a “East Asian” theme to differentiate itself in the Singapore hotel scene. It has employed “East Asian-ness” in its service-scape, through its supporting product, facilitating product, information, implicit and explicit services. The hotel has also adopted induction processes by which staff are orientated into its “East Asian” organisational culture. This case-study allows readers and students to assess to what extent an Asian hotel should exemplify its Asian roots and traditions, that would be most beneficial to the establishment.
Item type: Articles
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The M. Mandarin hotel has capitalised on a “East Asian” theme to differentiate itself in the Singapore hotel scene. It has employed “East Asian-ness” in its service-scape, through its supporting product, facilitating product, information, implicit and explicit services. The hotel has also adopted induction processes by which staff are orientated into its “East Asian” organisational culture. This case-study allows readers and students to assess to what extent an Asian hotel should exemplify its Asian roots and traditions, that would be most beneficial to the establishment.

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