Service failures and recovery in tourism and hospitality : a practical manual [electronic resources] / edited by Erdogan Koc

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Publication details: Wallingford, Oxfordshire, UK : CABI, 2017.Description: 236 pagesContent type:

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Item type: eBooks

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Holdings
Current library	Call number	Status	Notes	Date due	Barcode
Manila Tytana Colleges Library		Available	Available in library Google drive		E001679

Includes bibliographical reference and index.

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