Service failures and recovery in tourism and hospitality : a practical manual [electronic resources] /
Service failures and recovery in tourism and hospitality : a practical manual [electronic resources] /
edited by Erdogan Koc
- Wallingford, Oxfordshire, UK : CABI, 2017.
- 236 pages
Includes bibliographical reference and index.
9781786390691
Tourism--Management.
Hospitality industry--Management.
Customer services --Management.
Includes bibliographical reference and index.
9781786390691
Tourism--Management.
Hospitality industry--Management.
Customer services --Management.