The cost of bad behavior : how incivility is damaging your business and what to do about it / Christine Pearson and Christine Porath.
Publication details: New York : Portfolio, 2009.Description: xiv, 224 p. : ill. ; 24 cmISBN:- 9781591842613
| Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Manila Tytana Colleges Library CIRCULATION SECTION | CIR BJ 1533.C9 P43 2009 (Browse shelf(Opens below)) | Available | 032499 |
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| CIR BJ 1481 W47 2004 Help yourself to happiness / | CIR BJ 1525 H66 2006 Understanding virtue ethics / | CIR BJ 1533.C6 R64 2005 The confidence to be yourself : how to boost your self-esteem / | CIR BJ 1533.C9 P43 2009 The cost of bad behavior : how incivility is damaging your business and what to do about it / | CIR BJ 1547.4 C65 2000 Lives of moral leadership / | CIR BJ 1581.2 H44 2005 Noble purpose : igniting extraordinary passion for life and work / | CIR BJ 1581.2 Z54 [1997?] Something to smile about : encouragement and inspiration for life's ups and downs / |
Includes bibliographical references and index.
What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
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