People as care catalysts : from being patient to becoming healthy / edited by Richard Normann and Niklas Arvidsson.

Includes bibliographical references (p.[211]-214) and index.

Challenges for health care in western societies / Richard Normann -- Health care : victim of the industrial model? / Richard Normann -- Who and where is the customer? / Richard Normann -- The future shape of health care / Gordon Best and John Harries -- A French exception or a demonstration of a European trend? / Michel Crozier -- Living healthy to an older age : would it be possible for everyone? / Christophe Courbage and Orio Giarini -- Leadership for health care in the age of learning / Michael Maccoby -- Overall conclusions this far / Niklas Arvidsson -- An attempt to create an idealized design / Bert Levin and Richard Normann -- An impossible synthesis? / Richard Normann -- Positioning our approach / Niklas Arvidsson.