Service operations management : improving service delivery / Robert Johnston and Graham Clark.
Publication details: Harlow, England ; New York : FT/Prentice Hall, 2005.Edition: 2nd edDescription: xix, 496 p. : ill. ; 25 cmISBN:- 0273683675
| Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Manila Tytana Colleges Library CIRCULATION SECTION | CIR HD 9980.5 J64 2005 (Browse shelf(Opens below)) | Available | 021866 |
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| CIR HD 9980.5 G76 2007 Service management and marketing : customer management in service competition / | CIR HD 9980.5 H64 2002 Essentials of services marketing / | CIR HD 9980.5 H64 2006 Services marketing : concepts, strategies and cases / | CIR HD 9980.5 J64 2005 Service operations management : improving service delivery / | CIR HD 9980.5 K37 2006 Services marketing management : a strategic perspective/ | CIR HD 9980.5 T47 2000 Market leadership strategies for service companies : creating growth, profits, and customer loyalty / | CIR HD 9980.5 T65 2017 The service culture handbook : a step-by-step guide guide to getting your employees obsessed with customer service / |
Includes bibliographical references and index.
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