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Service operations management : improving service delivery /

Johnston, Robert

Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 2nd ed. - Harlow, England ; New York : FT/Prentice Hall, 2005. - xix, 496 p. : ill. ; 25 cm.

Includes bibliographical references and index.

ISBN: 0273683675

Subjects--Topical Terms:
Service industries--Management.

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Service operations management : improving service delivery /

Manila Tytana Colleges Library | Metropolitan Park, Pres. Diosdado Macapagal Blvd., Pasay City, 1300 Tel.(+63-2) 859-0826 | E-mail library@mtc.edu.ph

Manila Tytana Colleges Library | Metropolitan Park, Pres. Diosdado Macapagal Blvd., Pasay City, 1300
Tel.(+63-2) 859-0826 | E-mail library@mtc.edu.ph