Tour operators and operations : development, management and responsibility /
Holland, Jacqueline
Tour operators and operations : development, management and responsibility / by Jacqueline Holland, David Leslie. - Wallingford, Oxfordshire ; CABI, 2018. - v, 282 pages : illustrations ; 25 cm
Includes bibliographical references and index.
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
9781780648231
Tourism--Management.
Package tours.
CIR G 155.A1 H65 2018
Tour operators and operations : development, management and responsibility / by Jacqueline Holland, David Leslie. - Wallingford, Oxfordshire ; CABI, 2018. - v, 282 pages : illustrations ; 25 cm
Includes bibliographical references and index.
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
9781780648231
Tourism--Management.
Package tours.
CIR G 155.A1 H65 2018