Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill, 2006. - xiv, 605 p. : ill. ; 27 cm. - Irwin/McGraw-Hill series in operations and decision sciences. .
Includes bibliographical references and indexes.
0071244409
Service industries--Management.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill, 2006. - xiv, 605 p. : ill. ; 27 cm. - Irwin/McGraw-Hill series in operations and decision sciences. .
Includes bibliographical references and indexes.
0071244409
Service industries--Management.