Detail process charting : speaking the language of process /
Graham, Ben B.
Detail process charting : speaking the language of process / Ben B. Graham. - Hoboken, N.J. : John Wiley & Sons, 2004. - xix, 187 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
0471653942
Benchmarking (Management)
Industrial organization--Charts, diagrams, etc.
Organization charts.
Organizational effectiveness.
Reengineering (Management)
Detail process charting : speaking the language of process / Ben B. Graham. - Hoboken, N.J. : John Wiley & Sons, 2004. - xix, 187 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
0471653942
Benchmarking (Management)
Industrial organization--Charts, diagrams, etc.
Organization charts.
Organizational effectiveness.
Reengineering (Management)