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	1.		Timing is everything : strategies for reducing delays in patient care. by Joint Commission Resources, Inc Publication details: Oakbrook Terrace, Ill. : Joint Commission Resources, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR R727.3 T56 2007. Place hold Add to cart (remove)
	2.		Together through thick and thin : a multinational picture of long-term marriages / Shlomo A. Sharlin, Florence W. Kaslow, Helga Hammerschmidt. by Sharlin, Shlomo A Hammerschmidt, Helga Kaslow, Florence Whiteman Series: Haworth marriage and the family Publication details: New York : Haworth Clinical Practice Press, 2000 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HQ 728 S53 2000. Place hold Add to cart (remove)
	3.		Consumer-driven health care : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor. by Herzlinger, Regina E Publication details: San Francisco : Jossey-Bass, 2004 Availability: Items available for loan: Manila Tytana Colleges Library (3)Call number: CIR RA 394 C66 2004, ... Place hold Add to cart (remove)
	4.		Become a better you : 7 keys to improving your life every day / Joel Osteen. by Osteen, Joel Edition: 1st Free Press hardcover ed. Publication details: New York : Free Press, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR BV 4598.2 O88 2007. Lists: Self-help (Books). Place hold Add to cart (remove)
	5.		Smart nursing : how to create a positive work environment that empowers and retains nurses / June Fabre. by Fabre, June Series: Springer series on nursing management and leadership Publication details: New York : Springer Pub., 2005 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR RT 89.3 F33 2005. Place hold Add to cart (remove)
	6.		Resolving patient complaints : a step-by-step guide to effective service recovery / Liz Osborne. by Osborne, Liz Edition: 2nd ed. Publication details: Sudbury, Mass. : Jones and Bartlett Pub., 2004 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR RA 965.6 O83 2004. Place hold Add to cart (remove)
	7.		Learning the ropes. by Naylor, Sharon. Learning the ropes Ferguson Publishing Series: Career skills library (2nd ed.) Edition: 2nd ed. Publication details: New York : Ferguson, 2004 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5381 L43 2004. Place hold Add to cart (remove)
	8.		Organizational behavior / Stephen P. Robbins. by Robbins, Stephen P Edition: 9th ed. Publication details: Upper Saddle River, N.J. : Prentice Hall, 2001 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HD 58.7 R63 2001. Place hold Add to cart (remove)
	9.		Organizational behavior / Stephen P. Robbins, Timothy A. Judge. by Robbins, Stephen P Judge, Timothy A Edition: 13th ed. Publication details: Singapore : Pearson, 2009 Availability: Items available for loan: Manila Tytana Colleges Library (3)Call number: CIR HD 58.7 R63 2009, ... Place hold Add to cart (remove)
	10.		The cost of bad behavior : how incivility is damaging your business and what to do about it / Christine Pearson and Christine Porath. by Pearson, Christine M Porath, Christine Lynne Publication details: New York : Portfolio, 2009 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR BJ 1533.C9 P43 2009. Place hold Add to cart (remove)
	11.		Customer service : career success through customer Loyalty / Paul R. Timm. by Timm, Paul R Edition: 4th ed. Publication details: Upper Saddle River, N.J. : Pearson, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 T46 2008. Place hold Add to cart (remove)
	12.		Quality of life : from nursing and patient perspectives : theory, research, practice / Cynthia R. King & Pamela S. Hinds, editors. by Hinds, Pamela S King, Cynthia R Series: Jones and Bartlett series in oncology Publication details: Sudbury, Mass. : Jones and Bartlett, 1998 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR RC 262 Q35 1998. Place hold Add to cart (remove)
	13.		The 8th habit : from effectiveness to greatness / Stephen R. Covey. by Covey, Stephen R Publication details: New York : Free Press, 2004 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR BF 637 C66 2004, ... Lists: Self-help (Books). Place hold Add to cart (remove)
	14.		Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by Hayes, Bob E Edition: 3rd ed. Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 3415.335 H39 2008. Place hold Add to cart (remove)
	15.		Personality and work : reconsidering the role of personality in organizations / Murray R. Barrick, Ann Marie Ryan, editors ; foreword by Neal Schmitt. by Barrick, Murray R Ryan, Ann Marie Series: The organizational frontiers series Edition: 1st ed. Publication details: San Francisco, CA : Jossey-Bass, 2003 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR BF 698.9 P47 2003. Place hold Add to cart (remove)
	16.		The enthusiastic employee : how companies profit by giving workers what they want / David Sirota, Louis A. Mischkind, Michael Irwin Meltzer. by Sirota, DaviD Meltzer, Michael Irwin Mischkind, Louis A Publication details: Indianapolis, IN : Wharton School Pub., 2005 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5549.5.M36 S57 2005. Place hold Add to cart (remove)
	17.		Good work : when excellence and ethics meet / Howard Gardner, Mihaly Csikszentmihalyi, William Damon. by Gardner, Howard Csikszentmihalyi, Mihaly Damon, William Publication details: New York : Basic Books, 2001 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5549.5.J63 G37 2001. Place hold Add to cart (remove)
	18.		The ultimate question : driving good profits and true growth / Fred Reichheld. by Reichheld, Frederick F Publication details: Boston, Mass. : Harvard Business School Press, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 R45 2006. Place hold Add to cart (remove)
	19.		The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition / Vivek Ranadive. by Ranadive, Vivek Publication details: New York : McGraw-Hill, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR HF 5548.3 R36 2006, ... Place hold Add to cart (remove)
	20.		How to shine at work / Linda R. Dominguez. by Dominguez, Linda R Publication details: New York : McGraw-Hill, 2003 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR HF 5381 D66 2003, ... Place hold Add to cart (remove)

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