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	1.		Consumer-driven health care : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor. by Herzlinger, Regina E Publication details: San Francisco : Jossey-Bass, 2004 Availability: Items available for loan: Manila Tytana Colleges Library (3)Call number: CIR RA 394 C66 2004, ... Place hold Add to cart (remove)
	2.		The cost of bad behavior : how incivility is damaging your business and what to do about it / Christine Pearson and Christine Porath. by Pearson, Christine M Porath, Christine Lynne Publication details: New York : Portfolio, 2009 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR BJ 1533.C9 P43 2009. Place hold Add to cart (remove)
	3.		Customer service : career success through customer Loyalty / Paul R. Timm. by Timm, Paul R Edition: 4th ed. Publication details: Upper Saddle River, N.J. : Pearson, 2007 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 T46 2008. Place hold Add to cart (remove)
	4.		Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by Hayes, Bob E Edition: 3rd ed. Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 3415.335 H39 2008. Place hold Add to cart (remove)
	5.		The ultimate question : driving good profits and true growth / Fred Reichheld. by Reichheld, Frederick F Publication details: Boston, Mass. : Harvard Business School Press, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 R45 2006. Place hold Add to cart (remove)
	6.		The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition / Vivek Ranadive. by Ranadive, Vivek Publication details: New York : McGraw-Hill, 2006 Availability: Items available for loan: Manila Tytana Colleges Library (2)Call number: CIR HF 5548.3 R36 2006, ... Place hold Add to cart (remove)
	7.		No cover image available Level of customer satisfaction in a school cafeteria using the servqual model / Aracedes S. Abiog, Precious Eve S. Campos, Queenie Ann U. Pua, Menorca D. Rondera, Marie Jeselle L. Torre. by Abiog, Aracedes S Campos, Precious Eve S Pua, Queenie Ann U Rondera, Menorca D Torre, Marie Jeselle L Edition: BS HRM. Publication details: Pasay City : MTC, 2013 Availability: Items available for reference: Manila Tytana Colleges Library: Not For Loan (1)Call number: TH HF 5415.335 L48 2013. Add to cart (remove)
	8.		Customer services management. Publication details: UAE : 3G Learning, 2014 Availability: Items available for loan: Manila Tytana Colleges Library (1)Call number: CIR HF 5415.5 C87 2014. Place hold Add to cart (remove)
	9.		No cover image available Subscriber's level of satisfaction on the services after the acquisition of Sun Cellular by Philippine Long Distance Telephone Company (PLDT) : basis for action plan / Janine B. Alfaro, Ivy P. Phee, Renalyn T. Tresinio. by Alfaro, Janine B Phee, Ivy P Tresinio, Renalyn T Edition: BSBA Financial Management. Publication details: Pasay City : MTC, 2015 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH HF 5415.5 A44 2015. Add to cart (remove)
	10.		No cover image available Customer satisfaction in selected bars around Manila : basis for bar service enhancement strategies / Joseph Nathaniel A. Tibayan [and five others]. by Clavera, John Micheal Vincent O Ramos, Maria Danica Raphaela H Cajigal, Paul Nathaniel F Alamo, Rod Felix A Espiritu, Monica A Edition: BS HRM. Publication details: Pasay City : MTC, 2015 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH TX 950.7 C87 2015. Add to cart (remove)
	11.		No cover image available A study on customer satisfaction in selected Tagaytay restaurants / Tricia May Alexandra R. Enriquez [and five others]. by Garcia, Juan Paolo E Jayloni, Eden G Rojas, R Jay D Roño, Juan Carlo R Young, Charmie Ann N Edition: BS HRM. Publication details: Pasay City : MTC, 2014 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH HF 5415.335 S78 2014. Add to cart (remove)
	12.		No cover image available An assessment on the level of client satisfaction and services quality of Toyota Manila Bay : inputs to improve service quality / Abigayle Shiela Jyin M. Ortiz [and five others]. by Cabrito, Shaine Gel Carating, Nicholas Albert Labarete, Blessy D Lim, Stella J Siñares, Ruth S Edition: BSBA Operations Management. Publication details: Pasay City : MTC, 2017 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH HF 5415.335 A87 2017. Add to cart (remove)
	13.		No cover image available Preservation of heritage cuisine and level of customer satisfaction of selected Chinese restaurants in Binondo / Wayne Dustin O. Ocampo [and four others]. by Cacao, Joven A Dones, Paulene Mari Vianca A Gallano, Christine G Magdahong, Mark Joseph M Edition: BS HRM. Publication details: Pasay City : MTC, 2016 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH TX 724.5.C5 P74 2016. Add to cart (remove)
	14.		No cover image available Level of customer satisfaction in coffee shops in Metro Manila : inputs to enhance customer satisfaction / Brylle A. Corpuz [and four others] by Corpuz, Brylle A Gele, Angelica J Sisnorio, Marvin Louie G Villaflor, John Paulo C Villasis, Jezrel Edition: BS HRM Publication details: Pasay City : Manila Tytana Colleges, 2018 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH HF 5415.335 L48 2018. Add to cart (remove)
	15.		No cover image available Factors that influenced Filipinos in patronizing Korean restaurant basis for over-all customer satisfaction enhancement plan / Leo Anthony A. Maderazo, Isaiah Joven Granado, Ron Jethro D. Rosales by Maderazo, Leo Anthony A Granado, Isaiah Joven Rosales, Ron Jethro Edition: BS Hotel and Restaurant Management Publication details: Pasay City : MTC, 2019 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH HF 5415.32 F33 2020. Add to cart (remove)
	16.		No cover image available Customer preference and satisfaction on selected historical hotels : inputs for service enhancement strategies / Tyron I. Balisnomo, Bianca Mae C. Cadiente, Nicole B. Endaya, Princess Aya Nicole A. Gaña, Sophia Francesca F. La Rosa, Jeremy Ann Laquio by Balisnomo, Tyron I Cadiente, Bianca Mae C Endaya, Nicole B Gaña, Princess Aya Nicole A La Rosa, Sophia Francesca F Laquio, Jeremy Ann Edition: BS Hotel and Restaurant Management Publication details: Pasay City : MTC, 2020 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH HF 5415.32 C87 2020. Add to cart (remove)
	17.		No cover image available Level of customer satisfaction on small online food businesses opened during the pandemic in south of Metro Manila: basis for enhancements for small online food businesses / Justin Kyle D. Velasco, Andre A. Arevalo, Charmae L. Dela Cruz by Velasco, Justin Kyle D Arevalo, Andre A Dela Cruz, Charmae L Edition: BS Hotel and Restaurant Management Publication details: Pasay City : MTC, 2021 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH HF 5415.32 L48 2021. Add to cart (remove)
	18.		No cover image available Level of guest satisfaction in food and beverage services of selected hotels in Pasay City during pandemic : inputs for safety guidelines and protocol / Jhustine A. Calles, Karlo S. Dela Rosa, John Rey B. Quilala, Nick Justin B. Ramirez, John Gabriel B. Ventura. by Calles, Jhustine A Dela Rosa, Karlo S Quilala, John Rey B Ramirez, Nick Justin B Ventura, John Gabriel B Edition: BS Hospitality Management Publication details: Pasay City : MTC, 2022 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1)Call number: TH HF 5415.32 L48 2021. Add to cart (remove)
	19.		No cover image available A survey on Trinity University of Asia service units : implications to stakeholder satisfaction / Cesar D. Orsal, Angelita P. Bugnalen, Wilhelmina Q. Tomas, Jose Lino L. Sarmiento by Orsal, Cesar D Series: The Trinitian Researcher. 2, pages 215-264 Publication details: December 2009 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1). Add to cart (remove)

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