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	1.		No cover image available Capability development in knowledge intensive IT enabled services / Vishal Shah, Rajendra K. Bandi by Shah, Vishal Series: European Journal of Work and Organizational Psychology. 12 : 4, pages 418-427 Publication details: December 2003 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1). Add to cart (remove)
	2.		No cover image available Dual processes at work in a call centre : an application of the job demands-resources model / Arnold B. Bakker, Evangelia Demerouti, Wilmar B. Schaufeli by Bakker, Arnold B Series: European Journal of Work and Organizational Psychology. 12 : 4, pages 393-417 Publication details: December 2003 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1). Add to cart (remove)
	3.		No cover image available Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers / K. A. Lewig, M. F. Dollard by Lewig, K. A Series: European Journal of Work and Organizational Psychology. 12 : 4, pages 366-392 Publication details: December 2003 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1). Add to cart (remove)
	4.		No cover image available Working conditions, well-being, and job-related attitudes among call centre agents / Simone Grebner, Norbert K. Semmer, Luca Lo Faso, Stephan Gut, Wolfgang Kalin, Achim Elfering by Grebner, Simone Series: European Journal of Work and Organizational Psychology. 12 : 4, pages 341-365 Publication details: December 2003 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1). Add to cart (remove)
	5.		No cover image available What is typical for call centre jobs? job characteristics, and service interactions in different call centres / Dieter Zapf, Amela Isic, Myriam Bechtoldt, Patricia Blau by Zapf, Dieter Series: European Journal of Work and Organizational Psychology. 12 : 4, pages 311-340 Publication details: December 2003 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1). Add to cart (remove)
	6.		No cover image available Call centres : high on technology—high on emotions / Christian Dormann, Fred R. H. Zijlstra by Dormann, Christian Series: European Journal of Work and Organizational Psychology. 12 : 4, pages 305-310 Publication details: December 2003 Availability: Items available for reference: Manila Tytana Colleges Library: Not for loan (1). Add to cart (remove)

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