Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines.
Series: The Jossey-Bass business & management seriesPublication details: San Francisco : Jossey-Bass, 2013.Description: xxix, 460 pages : illustrations ; 24 cmContent type:- text
- unmediated
- volume
- 9780470931110
- CIR HD 42 R35 2013
Current library | Call number | Status | Date due | Barcode |
---|---|---|---|---|
Manila Tytana Colleges Library CIRCULATION SECTION | CIR HD 42 R35 2013 (Browse shelf(Opens below)) | Available | 036086 |
Includes bibliographical references and index.
Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
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