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Quality improvement project to improve patient satisfaction with pain management : using human-centered design / Tracy Trail-Maban, Scott Heisler, Mary Katica

By: Series: Journal of Nursing Care Quality. 31 : 2, page 105-112 Publication details: April-June 2016.Content type:
  • txt
Media type:
  • unmediated
Carrier type:
  • volume
Subject(s): Summary: In this quality improvement project, our health system developed a comprehensive, patient-centered approach to improving inpatient pain management and assessed its impact on patient satisfaction across 21 medical centers. Using human-centered design principles, a bundle of 6 individual and team nursing practices was developed. Patient satisfaction with pain management, as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems pain composite score, increased from the 25th to just under the 75th national percentile.
Item type: Articles
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In this quality improvement project, our health system developed a comprehensive, patient-centered approach to improving inpatient pain management and assessed its impact on patient satisfaction across 21 medical centers. Using human-centered design principles, a bundle of 6 individual and team nursing practices was developed. Patient satisfaction with pain management, as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems pain composite score, increased from the 25th to just under the 75th national percentile.

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