Grateful leadership : using the power of acknowledgement to engage all your people and achieve superior results / Judith W. Umlas.

Includes bibliographical references and index.

Foreword / by Doug Rauch, Former President of Trader Joe's -- Dedication -- Acknowledgment : next to survival, the greatest human need -- From "I'm mad as hell!" to acknowledgment activist -- What is grateful leadership? -- Bringing acknowledgment -- and its benefits to your workplace -- The five C's : the acknowledgment practice that works miracles -- Mastering the seven principles for "high-interest" benefits! -- When someone deserves acknowledgment, give generously -- When merit is recognized, trust and loyalty will follow -- Take the antidote for envy -- Energize with acknowledgments -- Validate with acknowledgments -- When employees feel valued, they stop playing hookey -- When you want to acknowledge a person, there are many ways to do so -- Grateful leadership in action -- Grateful leader profiles -- "Knock your socks off" power of acknowledgment exercise for leaders -- Acknowledgment around the world -- True stories about acknowledgment -- Appendices -- Appendix A: Questionnaire for reflection on grateful leadership -- Appendix B: "Leadership by acknowledgment" article by inez ng -- Appendix C: 360 degree leadership acknowledgment analysis -- Author's acknowledgments -- About the author -- Notes.