Strategic market relationships : from strategy to implementation / Bill Donaldson, Tom O'Toole.
Publication details: Chichester, England : John Wiley & Son, 2007.Edition: 2nd edDescription: xiv, 269 p. : ill. ; 24 cmISBN:- 9780470028803
Current library | Call number | Status | Date due | Barcode |
---|---|---|---|---|
Manila Tytana Colleges Library CIRCULATION SECTION | CIR HF 5415.55 D66 2007 (Browse shelf(Opens below)) | Available | 026941 |
Includes bibliographical references (p. [249]-262) and index.
Introduction to strategic market relationships -- Relationship-based theories -- Relationship planning and development -- Relationship types -- Networks -- Organising for relationships -- People and relationships -- Customer relationship management -- Relationship communication with a special focus on building relationships through brands and electronic relationships -- Channel relationships -- Innovation through relationships -- Relationship internationalisation -- Relationship costs and value -- Strategic market relationships : a final word.
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