Human factors in project management : concepts, tools, and techniques for inspiring teamwork and motivation / Zachary Wong.

Includes bibliographical references (p. 343-344) and index.

Emergence of human factors -- Human factors and team dynamics in project management -- Key elements of team performance: content -- Key elements of team performance: process -- Key elements of team performance: behavior -- Secrets of managing the three key elements -- Key stages of team development -- Moving the team forward: facilitation techniques -- Personal space -- Team conflicts -- How conflicts affect personal space -- Expanding your space -- Managing good and bad behaviors -- Raising your game -- Those who break through will never go back -- Hearts and minds of human factors -- Personal leadership: putting it all together.