Relationship between role stress and job performance in salespeople employed by travel agents in Taiwan / (Record no. 86871)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01618nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241010s2007 xx 000 0 und d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chang, Te-Yi. |
| 9 (RLIN) | 14151 |
| 245 #0 - TITLE STATEMENT | |
| Title | Relationship between role stress and job performance in salespeople employed by travel agents in Taiwan / |
| Statement of responsibility, etc. | Te-Yi Chang, Yu-Lien Chang |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc. | May 2007 |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Media type term | volume |
| 338 ## - CARRIER TYPE | |
| Carrier type term | unmediated |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Number of part/section of a work | 14 : 2, pages 211-223 |
| Title | International Journal of Stress Management |
| 9 (RLIN) | 14152 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This study investigated the relationship between role stress, service capability, and job performance in 318 salespeople employed by travel agents in Taiwan. There was a negative relationship between role ambiguity and job performance, and a positive relationship between role conflict and performance outcomes. Moreover, the relation between role stress and job performance varied with the service capability of the salesperson. Service capability moderated the relationship between role ambiguity, performance behavior, and performance outcomes. This sends an important message to the Taiwan travel-agent industry: that resources should be directed at improving the service skills of salespeople. The results of this study constitute useful reference information for optimizing the application of organizational management and human resources. |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | Psychology. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Job performance. |
| 9 (RLIN) | 14153 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Role ambiguity. |
| 9 (RLIN) | 14154 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Role conflict. |
| 9 (RLIN) | 14155 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Role stress. |
| 9 (RLIN) | 14156 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Travel agents. |
| 9 (RLIN) | 14157 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Manila Tytana Colleges Library | Manila Tytana Colleges Library | REFERENCE SECTION | 10/10/2024 | 10/10/2024 | 10/10/2024 | Articles |