Analysis and sentiment detection in online reviews of tax professionals : a comparison of three software packages. /
Witherspoon, Candace L.
Analysis and sentiment detection in online reviews of tax professionals : a comparison of three software packages. / Candace L. Witherspoon, Dan N. Stone - 2013. - Journal of Emerging Technologies in Accounting 10, page 89-115 .
This study analyzes the "tax talk" in online client reviews of tax preparers, and evaluates off-the-shelf (SentiStrength, LIWC2007, and DICTION 6.0) and customized software packages' detection of sentiment in these reviews. Compared to human-coded sentiment, three off-the-shelf programs poorly assess client sentiment. We adapted two software packages, SentiStrength and LIWC2007, to "tax talk" by splitting the sample into learning and holdout segments (n = 50 each). Results for SentiStrength with a customized dictionary and keywords evidenced high validity. The results suggest that client reviews of tax preparers contain unique taxation language.
Accountancy.
Tax auditing.
Analysis and sentiment detection in online reviews of tax professionals : a comparison of three software packages. / Candace L. Witherspoon, Dan N. Stone - 2013. - Journal of Emerging Technologies in Accounting 10, page 89-115 .
This study analyzes the "tax talk" in online client reviews of tax preparers, and evaluates off-the-shelf (SentiStrength, LIWC2007, and DICTION 6.0) and customized software packages' detection of sentiment in these reviews. Compared to human-coded sentiment, three off-the-shelf programs poorly assess client sentiment. We adapted two software packages, SentiStrength and LIWC2007, to "tax talk" by splitting the sample into learning and holdout segments (n = 50 each). Results for SentiStrength with a customized dictionary and keywords evidenced high validity. The results suggest that client reviews of tax preparers contain unique taxation language.
Accountancy.
Tax auditing.