The paradox of excellence : how great performance can kill your business /
Mosby, David.
The paradox of excellence : how great performance can kill your business / by David Mosby and Michael Weissman. - San Francisco, CA : Jossey-Bass, 2005. - xviii, 204 p. ; 22 cm.
0787981397
Customer relations.
Management.
Success in business.
The paradox of excellence : how great performance can kill your business / by David Mosby and Michael Weissman. - San Francisco, CA : Jossey-Bass, 2005. - xviii, 204 p. ; 22 cm.
0787981397
Customer relations.
Management.
Success in business.