Focused operations management for health services organizations /

Ronen, Boaz.

Focused operations management for health services organizations / Boaz Ronen, Joseph S. Pliskin, with Shimeon Pass ; foreword by Donald M. Berwick. - 1st ed. - San Francisco, CA : Jossey-Bass, 2006. - xxvii, 354 p. : ill. ; 23 cm.

Includes bibliographical references (p. 337-339).

The modern health care and business environment -- Principles of management in a dynamic environment -- The Pareto rule, focusing table, and focusing matrix -- Management by constraints: the focusing steps of the theory of constraints -- Management by constraints in a bottleneck environment -- Management by constraints when the market is the constraint -- Focused current reality tree -- Resolving managerial conflicts -- The efficiencies syndrome -- The evils of long response times -- Reducing response times -- The complete kit concept -- Performance measures and managerial control -- Effects of fluctuations, variability, and uncertainty on the system -- The evils of traditional cost accounting -- Marketing, costing, and pricing considerations in decision-making processes -- Quality management and process control -- Creating value for health care organizations -- Case study: the emergency department at Guard Mountain Hospital -- Our managerial credo.

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