000			01618nam a2200241Ia 4500
008			241010s2007 xx 000 0 und d
040			_cManila Tytana Colleges
100			_aChang, Te-Yi. _914151
245		0	_aRelationship between role stress and job performance in salespeople employed by travel agents in Taiwan / _cTe-Yi Chang, Yu-Lien Chang
260			_cMay 2007
336			_atext
337			_avolume
338			_aunmediated
440			_n14 : 2, pages 211-223 _aInternational Journal of Stress Management _914152
520			_aThis study investigated the relationship between role stress, service capability, and job performance in 318 salespeople employed by travel agents in Taiwan. There was a negative relationship between role ambiguity and job performance, and a positive relationship between role conflict and performance outcomes. Moreover, the relation between role stress and job performance varied with the service capability of the salesperson. Service capability moderated the relationship between role ambiguity, performance behavior, and performance outcomes. This sends an important message to the Taiwan travel-agent industry: that resources should be directed at improving the service skills of salespeople. The results of this study constitute useful reference information for optimizing the application of organizational management and human resources.
521			_aPsychology.
650			_aJob performance. _914153
650			_aRole ambiguity. _914154
650			_aRole conflict. _914155
650			_aRole stress. _914156
650			_aTravel agents. _914157
942			_cA
999			_c86871 _d86871