000			01374nam a2200217Ia 4500
008			230313s2020 xx 000 0 und d
040			_cMANILA TYTANA COLLEGES LIBRARY
100			_aBrennan, Jack. _9767
245		0	_aOver time, the market will demand this information / _cJack Brennan
260			_cJanuary-February 2020
336			_atext
337			_aunmediated
338			_avolume
440			_n98 : 1, pages 56-57 _aHarvard Business Review _9768
520			_aVanguard, the mutual fund company known for its low-cost index funds, frequently shows up on lists of organizations with the most-loyal customers—and that's no accident. During his tenure as CEO, from 1996 to 2008, Jack Brennan emphasized what he calls the virtuous circle of attracting loyal clients who stick around and create new ones through word of mouth. Now Vanguard's chairman emeritus, he is a leading voice on corporate disclosure issues and has held positions at the Financial Accounting Foundation, the Financial Industry Regulatory Authority, and the Investment Company Institute. Brennan spoke with HBR about why companies should want to tell investors more about their customers—and how soon they may be required to. Edited excerpts follow.
521			_aBusiness.
650			_aBusinessmen.
650			_aJack Brennan. _9770
650			_aVanguard (Company). _9771
942			_cA
999			_c83537 _d83537