| 000 | 00965nmm a22002657a 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 005 | 20221123182552.0 | ||
| 008 | 220527b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781786390691 | ||
| 040 | _cMANILA TYTANA COLLEGES LIBRARY | ||
| 245 |
_aService failures and recovery in tourism and hospitality : _ba practical manual [electronic resources] / _cedited by Erdogan Koc |
||
| 260 |
_aWallingford, Oxfordshire, UK : _bCABI, _c2017. |
||
| 300 | _a236 pages | ||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _acomputer _bc |
||
| 338 |
_2rdacarrier _aonline resource _bcr |
||
| 504 | _aIncludes bibliographical reference and index. | ||
| 650 |
_aTourism _vManagement. |
||
| 650 |
_aHospitality industry _vManagement. |
||
| 650 |
_aCustomer services _vManagement. |
||
| 700 | _aKoc, Erdogan | ||
| 856 | _uhttps://drive.google.com/file/d/1d00DfDn9V9k1M-cosgmwX7HDyDkh2Ntn/view?usp=sharing | ||
| 942 |
_2lcc _cEB |
||
| 998 |
_c86680 _d145043 |
||
| 999 |
_c83076 _d83076 |
||