000			00657nab a22002537a 4500
003			PILC
005			20221123182209.0
008			150723s9999 xx 000 0 und d
040			_cMANILA TYTANA COLLEGES LIBRARY
245			_aWinning back lost customers /
260			_cMarch 2016.
336			_atxt
337			_aunmediated
338			_avolume
440			_aHarvard Business Review _n94 : 3, page 22-23
521			_aBusiness
650			_aCustomer service.
650			_aLoyalty programs.
650			_aConsumer behavior.
650			_aReturn on investment.
650			_aMarket strategy.
942			_cA _2lcc
998			_c78603 _d136966
999			_c75632 _d75632