000			01473nam a2200241Ia 4500
008			100721s2009 ph 000 0 eng
020			_a9781591842613
040			_cMANILA TYTANA COLLEGES LIBRARY
090			_aCIR BJ 1533.C9 P43 2009
100	1		_aPearson, Christine M.
245	1	4	_aThe cost of bad behavior : _bhow incivility is damaging your business and what to do about it / _cChristine Pearson and Christine Porath.
260			_aNew York : _bPortfolio, _c2009.
300			_axiv, 224 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aWhat is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
650		0	_aConsumer satisfaction.
650		0	_aCourtesy.
650		0	_aWork environment.
700	1		_aPorath, Christine Lynne.
942			_2lcc _cBK
001			100721095227828
998			_c7291 _d65654
999			_c7291 _d7291