| 000 | 00668nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 110720s2002 ph 000 0 eng | ||
| 020 | _a8179920380 | ||
| 040 | _cMANILA TYTANA COLLEGES LIBRARY | ||
| 090 | _aCIR HF 5415.525 D83 2002 | ||
| 100 | 1 | _aDuchessi, Peter | |
| 245 | 1 | 0 |
_aCrafting customer value : _bthe art and science / _cPeter Duchessi. |
| 260 |
_aWest Lafayette, Ind. : _bPurdue University Press, _c2002. |
||
| 300 |
_axi, 193 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer relations. | |
| 942 |
_2lcc _cBK |
||
| 001 | 110720081253375 | ||
| 998 |
_c10810 _d69173 |
||
| 999 |
_c10810 _d10810 |
||