000			02140nam a2200265Ia 4500
008			110712s2006 ph 000 0 eng
020			_a9780787975432
040			_cMANILA TYTANA COLLEGES LIBRARY
090			_aCIR HD 66 N55 2006
100	1		_aNilson, Carolyn D.
245	1	0	_aLunch and learn : _bcreative and easy-to-use activities for teams and work groups / _cCarolyn Nilson.
260			_aSan Francisco, Calif. : _bPfeiffer, _c2006.
300			_ax, 230 p. : _bill. ; _c27 cm.
500			_a"An Essential Tools Resource"--back cover.
505	0		_aCommunication. e-Communication -- Feedback -- Information -- Listening. Customer Service. Customer differentiation -- Customer expectations -- Customer satisfaction -- Customer service training -- Customer training. Performance. Change -- Ethics -- Goals -- Priorities -- Recognition and rewards. Problem solving. Conflict management -- Creativity -- Self-directed learning -- Time management -- Valuing differences. Teams. Alignment -- Building a team -- Needs of team members -- Strategies of teamwork -- Team resources -- Team vision.
520			_aLunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All of the book's activities are organized in a step-by-step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.
650		0	_aCommunication in personnel management.
650		0	_aEmployees _xTraining of.
650		0	_aGroup facilitation.
650		0	_aOrganizational learning.
650		0	_aTeams in the workplace.
942			_2lcc _cBK
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999			_c10671 _d10671