TY  - BOOK
AU  - Fisher,Erik A
AU  - Sharp,Steven W
TI  - The art of managing everyday conflict: understanding emotions and power struggles 
SN  - 0275981843
PY  - 2004///
CY  - London
PB  - Praeger Publishers
KW  - Conflict (Psychology)
KW  - Conflict management
KW  - Interpersonal conflict
ER  -