TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Dealing with difficult people: 24 lessons for bringing out the best in everyone 
SN  - 0071416412
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Psychology, Industrial
ER  -