TY  - BOOK
AU  - Kelly,Marylin S.
TI  - Communication @ work: ethical, effective, and expressive communication in the workplace 
SN  - 020534223X
PY  - 2006///
CY  - Boston
PB  - Pearson Allyn and Bacon
KW  - Business communication
KW  - Communication in organizations
KW  - Communication
N1  - Includes bibliographical references (p. 463-478) and index
ER  -