TY  - DATA
AU  - Koc, Erdogan
TI  - Service failures and recovery in tourism and hospitality: a practical manual [electronic resources] 
SN  - 9781786390691
PY  - 2017///
CY  - Wallingford, Oxfordshire, UK
PB  - CABI, 
KW  - Tourism
KW  - Management
KW  - Hospitality industry
KW  - Customer services
N1  - Includes bibliographical reference and index
UR  - https://drive.google.com/file/d/1d00DfDn9V9k1M-cosgmwX7HDyDkh2Ntn/view?usp=sharing
ER  -