TY  - BOOK
AU  - Oakland, John S. 
TI  - Total quality management and operational excellence: text with cases [electronic resources] 
SN  - 9781315815725
PY  - 2014///.
CY  - Abingdon, OX
PB  - Routledge, 
KW  - Total quality management
KW  - Case studies
UR  - https://www.pdfdrive.com/total-quality-management-and-operational-excellence-d46901735.html
ER  -