TY  - BOOK
AU  - Evenson,Renee
TI  - Customer service training 101: quick and easy techniques that get great results 
SN  - 9780814438916
AV  - CIR HF 5415 E84 2018 
PY  - 2018///
CY  - New York
PB  - AMACOM, American Management Assoiciation
KW  - Customer services
KW  - Customer relations
KW  - Employees
KW  - Training of
N1  - Includes index
ER  -