TY  - BOOK
AU  - Bordoloi, Sanjeev
AU  - Fitzsimmons, James A. 
AU  - Fitzsimmons, Mona J. 
TI  - Service management : : operations, strategy, information technology 
SN  - 9781260092424
AV  - CIR HD 9980.5 B67 2019 
PY  - 2019///
CY  - New York, NY
PB  - McGraw Hill, 
KW  - Service industries
KW  - Management
N1  - Includes index
ER  -