TY  - SER
AU  - Gutierrez, Ben Paul B.
TI  - Identifying shopping problems and improving retail patronage among urban Filipino customers
PY  - 2010///
KW  - Shopping
KW  - Filipinos
KW  - Retail trade surveys
N1  - Business Administration
N2  - This paper describes the common problems that urban Filipinos encounter while shopping for groceries in supermarkets. Store exit interviews with 500 customers were conducted to elicit reasons for retail patronage and shopping difficulties. Typical Filipino shopping problems are not markedly different from their Western counterparts. implications on how to improve the shopping experience and retail patronage are identified for Filipino retailers
ER  -