TY  - BOOK
AU  - Toister, Jeff.
TI  - The service culture handbook: a step-by-step guide guide to getting your employees obsessed with customer service 
SN  - 9780692842003
AV  - CIR HD 9980.5 T65 2017 
PY  - 2017///
CY  - USA
PB  - [Publisher not identified], 
KW  - Service industries
KW  - Management
N1  - Includes index
ER  -