TY - BOOK AU - Isidro, Karolle Paulynne A. AU - Mabalo, Cristian Q. AU - Umengan, Johnkyle S. AU - Villondo, Ivan Dave. TI - The effects of positive or negative online reviews on the customers' decision making process AV - TH HF 5437.A2 E34 2017 PY - 2017/// CY - Pasay City PB - MTC KW - Purchasing KW - Online information services KW - Consumer behavior KW - Post-test Quasi-Experimental design ER -