TY  - BOOK
AU  - Pyzdek, Thomas.
AU  - Keller, Paul.
TI  - The handbook for quality management: a complete guide to operational excellence 
SN  - 9780071799249
AV  - CIR TS 156 P99 2013 
PY  - 2013///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - Reliability (engineering)
N1  - Includes bibliographical references and index
ER  -