TY  - BOOK
AU  - Oakland, John S.
TI  - Total quality management and operational excellence: text with cases 
SN  - 9780415635509
AV  - CIR HD 62.5 O25 2014 
PY  - 2014///
CY  - London
PB  - Routledge
KW  - Total quality management
N1  - Includes index
ER  -