TY  - BOOK
AU  - Locker,Kitty O.
AU  - Kaczmarek,Stephen Kyo
TI  - Business communication: building critical skills 
SN  - 9780073377728
PY  - 2009///
CY  - Boston
PB  - McGraw-Hill
KW  - Business communication
KW  - Effective messages
KW  - Interpersonal communication
KW  - Joh hunting
KW  - Letters, memos, E-mail, and web printing
N1  - Includes bibliographical references and index
ER  -