TY - BOOK AU - Hall, Stephen. AU - Blappert, Troy. AU - O'Brien, Christopher J. TI - First class service 1 : : english for the tourism and hospitality industry SN - 9789814392754 AV - CIR PE 1116.R47 H35 2012 PY - 2012/// CY - Singapore PB - Cengage Learning KW - English language KW - Conversation and phrase books (for restaurant and hotel personnel). KW - Hotel management KW - Terminology ER -