TY  - BOOK
AU  - Mosby,David
AU  - Weissman,Michael
TI  - The paradox of excellence: how great performance can kill your business 
SN  - 0787981397
PY  - 2005///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Customer relations
KW  - Management
KW  - Success in business
ER  -