TY  - BOOK
AU  - Sheldon,Lisa Kennedy
TI  - Communication for nurses: talking with patients 
SN  - 0763735965
PY  - 2005///
CY  - Boston
PB  - Jones and Bartlett
KW  - Communication in nursing
KW  - Nurse and patient
KW  - Nurse-Patient Relations
KW  - Communication
N1  - Originally published by SLACK, c2004; Includes bibliographical references (p. [135]-138) and index; The first encounter: setting the stage for effective communication -- The nurse as a person -- Patients as people: standards to guide communication -- Cultural diversity: translating awareness into competence -- The nurse-patient relationship: a therapeutic relationship -- Interviewing skills: a clinical art and science -- Reading nonverbal cues and body language -- Humor -- Anger, anxiety, and difficult communication styles -- Life-threatening illness and death -- Patients with pain -- Physical impairments to communication -- Different age groups -- Communicating with peers and other health care providers -- Conflict resolution and negotiation skills -- A conclusion and a beginning
ER  -