TY  - BOOK
AU  - Anderson,Byron
AU  - Webb,Paul T.
TI  - New directions in reference
SN  - 9780789030894
PY  - 2006///
CY  - New York
PB  - Haworth Information Press
KW  - Electronic reference services (Libraries)
KW  - Internet in library reference services
KW  - Reference librarians
KW  - Effect of technological innovations on
KW  - Reference services (Libraries)
KW  - Technological innovations
KW  - United States
N1  - Includes bibliographical references and index
ER  -