TY  - BOOK
AU  - Rouse,William B.
TI  - People and organizations: explorations of human-centered design 
SN  - 9780470099049
PY  - 2007///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Human engineering
N1  - Includes bibliographical references and index; The path of serendipity -- Estimation, mental models, and teams -- Processes, networks, and demands -- Tasks, errors, and automation -- Failures, detection, and diagnosis -- Displays, controls, aiding, and training -- Information, knowledge, and decision making -- Products, systems, and services -- Invention, innovation, and options -- Challenges, situations, and change -- Value, work, and transformation -- People, organizations, and serendipity
ER  -